Shipping Info
Please allow for 1-4 days for your order to ship.
Once shipped through UPS or USPS, you will receive tracking information via email and/or SMS. You can also find this information in your account if you have created one.
Refunds/Returns
All sales are final.
We do not accept any returns, size changes (Once the order has been shipped), or issue refunds.
Pre Order Items
No refunds/returns will be granted once production begins.
For pre-order products, you may request to cancel or modify your order before the site closes which is when production begins on the orders. For progress on pre-orders please visit here.
Pre Orders take about 4-6 weeks after site close for production + shipping time.
Contact our support email : cryptidclothingcs@gmail.com or through the contact page.
Lost Packages
We are NOT responsible for any lost, stolen, or damaged packages.
Customers take full responsibility when purchasing. Please contact UPS or USPS to locate your package or to file a lost package report.
Incorrect Address
we are NOT responsible for incorrect addresses.
You can still make an address change if the order has not been shipped. If the order fails to be delivered due to an incorrect address, the customer will have to pay shipping fees for the order to be reshipped to the correct address.
Collaborations
We are always open to collaborations with influencers and brands.
We mainly collaborate with influencers and brands that personify Cryptid's message. Do not be afraid to reach out! Let us know your idea through here.
Other Questions
If you have a question that is not on this page, please contact us through here or on our Instagram and we will get back to you as soon as possible.